Privacy Policy
​
Effective Date: 3rd July 2024
Dewhurst Financial Group we are dedicated to protecting your privacy in compliance with the Commonwealth Privacy Act 1988 and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we handle your personal information when you interact with our website.
​
Your Privacy Matters
At Dewhurst Financial Group, we recognise the importance of your personal and private information. We prioritise the protection of your data and are committed to handling your personal information with the utmost care. This Privacy Policy details our approach to privacy and how, when, and where we might use your personal information. You can trust that we adhere to the Privacy Act and APPs to ensure the protection of your personal information.
​
What Information Do We Collect?
Personal Information:
We collect personal information, which refers to any data or opinion about you that identifies you or makes you reasonably identifiable, whether true or not, and whether recorded in a material form or not. Examples include your identity, contact details, marital status, and financial information.
Sensitive Information:
We may also collect sensitive information for specific purposes, such as health information for assessing applications for mortgage protection insurance. If such information is required, we will seek your explicit consent.
​
How Do We Collect Your Personal Information?
We strive to collect your personal information directly from you. In cases where this is not possible, we may involve other organisations. For instance, we might need to request a credit report from a credit reporting body when you apply for a credit facility. Before doing so, we will inform you about the types of organizations we intend to disclose your information to. We may also collect your information through third parties acting on our behalf.
​
Why Do We Collect Your Personal Information?
We collect and receive personal information to conduct our business effectively, which includes:
- Submitting your credit application to a supplier
- Identifying and informing you about other products or services through direct marketing communications
- Managing our customer relationships
- Internal purposes such as reporting and analytics
- Fulfilling our legal and regulatory obligations
- Establishing customer marketing programs
- System development and testing
- Any other purpose related to the above
​
Direct Marketing
We may use the information we collect to provide you with targeted communications about products and services we believe will interest you. This may include offers and services from our business partners and related entities. If you do not wish to receive these communications, you can opt-out at any time without incurring any charges. Please contact us at:
The Compliance Manager
Dewhurst Financial Group
Email: Kara@dewhurstfinancialgroup.com.au
​
Why Do We Share Your Information with Other Organisations?
As a finance broker, we collaborate with various organisations to offer our products and services. This may involve sharing your information with suppliers for credit application submissions. In some cases, we may be legally required to disclose your personal information to authorities, such as under the Anti-Money Laundering and Counter-Terrorism Financing Act or tax laws.
Other organizations we may share your information with include:
- Credit providers and reporting bodies
- Government and law enforcement agencies
- Our suppliers, service providers, and contractors
- Individuals who propose to guarantee or have guaranteed repayment of any credit provided to you
- Mortgage insurers, brokers, financial consultants, accountants, lawyers, or real estate agents
- Third parties offering their products and services
- Potential acquirers of our business
Before disclosing your information, we ensure the receiving organization has equivalent privacy protections and that you have consented to the disclosure.
​
Disclosure of Personal Information Overseas
We may process or store your information on servers located overseas for filtering, hosting, storage, reporting, analytics, and system development testing. We ensure these organizations comply with our Privacy Policy standards, though the Australian Privacy Act may not apply to them.
​
Access to and Correction of Your Personal Information
It's essential that the information we hold is accurate and up-to-date. We rely on you to inform us of any changes to your personal information. You have the right to access and correct your information. There is no fee for initial requests, but detailed information may incur a charge to cover costs. We will provide access or make corrections within 30 working days of your request. If we refuse, we will provide written reasons and available complaint mechanisms.
For access or corrections, contact:
The Compliance Manager
Dewhurst Financial Group
Email: Kara@dewhurstfinancialgroup.com.au
Security and Storage of Your Personal Information
​
Retention Period:
We are required by law to retain certain information about you even after you are no longer a customer. When no longer needed, your information will be destroyed or de-identified.
​
Security Measures:
We take extensive measures to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes storing your data in a secure environment and using encryption techniques for online security.
​
If You Have a Privacy Complaint
We value our customers and aim to address complaints professionally and promptly. If you have a complaint about our handling of your personal information or our compliance with the APPs, please contact us:
The Compliance Manager
Dewhurst Financial Group
Email: Kara@dewhurstfinancialgroup.com.au
We will investigate and resolve your complaint as quickly as possible.
​
More Information
For further information about how we manage your personal information, contact:
The Compliance Manager
Dewhurst Financial Group
Email: Kara@dewhurstfinancialgroup.com.au
Your privacy is important to us, and we are committed to protecting it in compliance with the Privacy Act and APPs.
​